Shipping Policy

 

FREE DELIVERY

CALLISTO PARIS offers free delivery to certain countries and depends on the value of a single purchase.

Please select your shipping destination from the list of countries when checking out to view available shipping costs. If your order qualifies for free shipping, the shipping costs will be waived on the checkout page.

FRANCE - CONTINENTAL ONLY

Option 1: Home delivery by Colissimo

Home delivery of the package within an average of 48 hours, between 8 a.m. and 6 p.m. (two working days - indicative time)
Delivery against signature.
The package can be tracked online using the identification number given when the package is shipped. : https://www.laposte.fr/particulier/outils/en/track-a-parcel

This is a postal service (La Poste Française) subject to the conditions of sale of La Poste.

In case of absence of the recipient of the package, a transit advice note will be left at the address. The recipient can then request a second delivery or can pick up the package at the post office designated on the delivery notice. The package must be collected within 15 days; after this time, the parcel is returned to the sender. Any costs related to a second delivery are the responsibility of the buyer. Delivery times are purely indicative and any delays in delivery will not give rise to any damage or compensation. MAISON MASSIMO is not responsible for strikes, bad weather or any other emergency that may cause delays in delivery. The items are delivered to the address indicated by the customer when ordering.

Option 2 : Service Premium 24-48 heures

Delivery of the package at home within 24-48 hours.
Delivery on signature.
The package can be tracked using the identification number given when the package is shipped.

EUROPE

Option 1: Home delivery by Colissimo

Home delivery of the package within two to eight days depending on the destination.
Delivery against signature.
The package can be tracked online using the identification number given when the package is shipped. : https://www.laposte.fr/particulier/outils/en/track-a-parcel

This is a postal service (La Poste Française) subject to the conditions of sale of La Poste.

In case of absence of the recipient of the package, a transit advice note will be left at the address. The recipient can then request a second delivery or can pick up the package at the post office designated on the delivery notice. The package must be collected within 15 days; after this time, the parcel is returned to the sender. Any costs related to a second delivery are the responsibility of the buyer. Delivery times are purely indicative and any delays in delivery will not give rise to any damage or compensation. MAISON MASSIMO is not responsible for strikes, bad weather or any other emergency that may cause delays in delivery. The items are delivered to the address indicated by the customer when ordering.

Option 2: (and the rest of the world)

Premium or Express service with our partners.
Delivery on signature.
The package can be tracked using the identification number given when the package is shipped:
Delivery times vary by destination.
Customs duties and other local taxes may be required and are the responsibility of the customer.

Delivery times are purely indicative and any delay in delivery will not give rise to any damage or compensation. CALLISTO SA is not responsible for strikes, bad weather or any other emergency that could lead to delivery delays. The items are delivered to the address indicated by the customer when ordering.

RECEIPT OF ORDER

The customer is required to check the status of his order and its contents upon arrival. The customer should also note on the delivery notice any concerns or issues if the package appears to have been opened, damaged or otherwise mishandled. If the ordered articles are damaged, do not accept the parcel by clearly explaining why. We encourage you to contact our customer service team within 72 hours of receiving your package stating the details of your complaint. Signature without reservation constitutes acceptance of the package as it is and MAISON MASSIMO cannot be held responsible for any accidental damage due to shipping and transport.