PRIVACY POLICY

Date of last update: March 3, 2022

Welcome to this website ( https://www.callistoparis.com ), which is owned or operated by Callisto . Callisto refers to the companies listed at the end of this Privacy Policy, as amended from time to time. Callisto is also referred to in this Privacy Policy as " we ," " us ," or " our."

Callisto values its customers and respects their privacy. Your visit to the Site and your use of any of the services or features we provide are subject to our Terms and Conditions.

This privacy policy (together with our terms and conditions, cookie policy, and any other documents referenced) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We are the data controller of your personal data. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Our website is not intended for, and should not be used by, children under the age of 13. We do not knowingly or intentionally collect information from children under the age of 13.

This privacy policy does not cover information you submit on other websites. For example, if you post something on third-party sites such as Facebook, Twitter, Instagram, or YouTube (“ Third-party sites "), this information is governed by the privacy policies of those websites and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by a member or brand of our group (" Related sites "), for example on www.unnamedperfume.com, this information is governed by the privacy policies of those affiliated sites and is not governed by this privacy policy. You should always check the terms and conditions and privacy policies posted on third-party and affiliated sites.

1. How/when we collect personal information from you

Information you provide to us: You may provide us with personal information about yourself when you:

visit our website;
fill out forms on our Site or in store or when you correspond with us by phone, email or otherwise.
you register to use our Site (which you must do if you wish to use some of the services and features we offer on our Site), subscribe to our service or place an order on our Site;
submit inquiries, comments, suggestions, ideas or other information;
participate in our customer satisfaction surveys or other market research; and/or
communicate with us via social networking websites, third-party applications, or similar technologies.

Information we receive from other sources: We may receive information about you if you use any of the other websites we (or any member or brand of our group) operate or other services we provide. In this case, we will have informed you at the time of collection that this data may be shared internally and combined with data collected on this Site. We also work closely with third parties (including, for example, subcontractors in technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, credit reference agencies, etc.) and may receive information about you from them.

2. Personal information we collect about you:

We may collect and process the following personal information about you that you submit to us, such as:

your contact details (such as your name, address, email address and telephone number);
demographic information (such as age and/or other information that could identify you as an individual);
passwords and other authentication information;
responses to any customer satisfaction survey or market research (unless these are provided anonymously);
financial information and credit card information; and/or
your marketing preferences.

We can also collect automatically We may collect information from you. For example, if you contact us with a complaint or request, we may keep a record of any phone number used to call our customer service number, as well as the correspondence and the time it took us to process your request. We may also record your satisfaction levels with the services we have provided. We will also collect and store your purchase history.

We may also automatically collect personal information from you using cookies and other similar technologies. A cookie is a small file of letters and numbers that we can place on your device. You can find more information about the individual cookies we use and the purposes for which we use them in our [ link to cookie policy]. This type of information may include the following:

technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet;
your login information;
browser type and version, time zone setting, browser plug-in types and versions;
operating system and platform; and
information about your visit, including the full navigation path of Uniform Resource Locators (URLs) to, through and from our site (including date and time); the products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information such as scrolling, clicks and mouse hovers; methods used to leave the page.

3. Use of your personal information

We may use the personal information held about you in the following ways:

to fulfill your order (including acknowledging receipt of your order and communicating with you in case of any problems regarding the fulfillment of your order);
to ensure that your order is delivered correctly;
to maintain your account;
for accounting, invoicing, reporting and auditing purposes;
for verification or creditworthiness check;
for authentication and identity checks and to distinguish you from other users;
for the verification and filtering of credit, debit or other payment cards;
for debt collection;
safety, security, training, for legal and administrative purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistics and surveys;
for customer support and services such as identifying your purchasing preferences and requirements;
to monitor your use of our website in order to improve the user experience and ensure that content is presented in the most effective way for you and your device;
to improve your shopping experience with us and tailor any marketing or advertising to be more relevant to you, for example to keep you up to date on our latest perfumes, fragrances, candles, cosmetics, makeup, leather and body care products, promotional offers and events;
to inform you of any changes to our services; and/or
to perform marketing analyses to enable us to evaluate trends and the effectiveness of our advertising and marketing campaigns (including the use of your personal information to evaluate, analyze or predict certain personal aspects about you, such as your preferences, economic situation, interests and/or location), for example, to build a picture of your interests so that we can tailor our communications to you to ensure they are relevant and of interest to you, and so on, so that when you visit our site, we can tailor your experience to make it easier to shop with us.

We may also match or combine the information we collect from you and the information you provide to us with information we receive from other sources (such as social media platforms). We may use the combined information for the purposes set out above (depending on the types of information we receive). This may include your contact details, demographic data, social media interactions, preferences, shopping habits, interests, geographic location, and age range. We may use this personal information to tailor and display advertisements that are more relevant to you, either on our website or on third-party websites (including social media platforms).

4. Legal basis for processing

We will only process your personal information if we have a legal basis for doing so. The legal basis will depend on the purposes for which we collected and used your personal information. In almost all cases, the legal basis will be one of the following:

Consent : For example, when you have given your consent to receive certain marketing offers from us. You can withdraw your consent at any time, including by clicking the "unsubscribe" link at the bottom of any marketing email we send you.
Our legitimate business interests: When it is necessary for us to understand our customers, promote our services, and operate effectively, provided that in each case this is done in a legitimate manner that does not unduly affect your privacy and other rights. For example, we will rely on this legal basis when we conduct certain market analyses to understand our customers in sufficient detail to create new services and enhance our brand profile.
Performance of a contract with you (or in order to take steps before entering into a contract with you): For example, when you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send you the product.
Compliance with the law: When we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

5. Opt-Out of Direct Marketing

You can tell us at any time not to send you marketing communications (i) by email by clicking the unsubscribe link in the marketing emails you receive from us; or (ii) by SMS by following the "STOP" instructions provided with the message; or (iii) by post by following the instructions that may be included in a particular promotion. If you have registered with us, you can also opt out of receiving post mail from us by logging into your account and changing your preferences.

6. Disclosure of your information

We may share your personal information with any member or brand within our group, which means our parent company, Manzanita US Investments LP (a U.S. limited partnership), and all its subsidiaries in the luxury beauty, fragrance, cosmetics, home, and lifestyle sectors. Please visit www.manzanitacapital.com for more information about our group and brands.

They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; developing customer segmentation and metrics to provide a consistent view of our customer base; creating inspiring editorial content and features; and developing new products and collaborations to enhance your experience as a customer of Callisto or other brands within the group.

From time to time, we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf for the proper operation and continuous improvement of this site and our services. We may share your information with selected third parties, including:

Suppliers and subcontractors for the performance of any contract we enter into with them or with you (for example, to process your order and maintain your account, including authorizing and validating credit or debit card transactions, providing delivery services, analyzing data, etc.). These companies or individuals may have access to your personal data to perform their function, but may not use this information for any other purpose.
Advertisers and ad networks need data to select and serve ads that are relevant to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you ads based on your browsing habits and interactions with our websites. For example, if you have visited our website and then moved to another site, you may start seeing our ads displaying special offers or reminding you of products you viewed on our website. The technology behind these ads is based on cookies. More information about how we use cookies and how you can, if you wish, disable them is included in our Cookie Policy. This processing constitutes profiling under the UK and EU GDPR. We process your personal data in this way because it is in our legitimate interest to offer you a personalized experience on our sites and to provide you with personalized advertising and marketing, and depending on how this personalized advertising and marketing is carried out, subject to your consent for the use of your personal information for direct marketing purposes, where appropriate.
Analytics and search engine providers who help us improve and optimize our site.

We do not provide your personal data to other companies or individuals for marketing purposes unless you indicated during registration that you wish to receive information about products, offers and services from other companies in areas such as luxury beauty, perfumes, cosmetics, home products and lifestyle.

We may also disclose your personal information to third parties:

In the event that we sell or buy a business or assets, in which case we may disclose your personal data to the prospective seller or buyer of that business or those assets;
if Callisto (or its ultimate holding company and subsidiaries) or substantially all of its assets are acquired by a third party, in which case the personal data it holds on its customers will be one of the assets transferred.

We may share your personal data when we are required to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our other terms and conditions or other agreements, or to protect our rights, property, or safety (or the rights, property, or safety of our customers or others). This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

7. Where we store and process your personal data

The data we collect from you may be transferred to and stored at a destination outside the country in which it was originally collected, including countries that have less stringent or non-existent data protection laws, compared to those in the EEA or the UK.

The reason for this transfer is that some of the operations we need to manage in order to fulfill our contract with you are located outside the EEA or the UK. For example, they may be processed by staff working outside the EEA or the UK who work for us or one of our suppliers. This staff may be involved in, among other things, fulfilling your order, processing your payment information, and providing support services.

When your personal data is transferred in this way, we will take all steps reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to ensure that it is processed securely and in accordance with this Privacy Policy. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure that your information is subject to adequate safeguards in the recipient country. If you reside in the UK or the EEA, you can contact us to obtain a copy of the safeguards we have implemented to protect your personal information and your privacy rights in these circumstances.

8. Security and passwords

We use the latest high-level encryption technology to ensure that all transactional information is protected to the highest standards. Transactional information includes your credit or debit card details, personal contact information, and any other names and addresses you provide when placing an order for delivery to a different address, as well as your purchase history. If you have given your consent before entering the details required for the order process, our Site will retain your Callisto account details, such as your name, address, email address, and purchase history. Each time you log in to your Callisto account to create a new order, you will need to re-enter your credit card details.

When we have given you (or when you have chosen) a password that allows you to access certain parts of our Site, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

9. Third-party websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please review these policies before submitting any personal data to these websites.

10. Data retention and destruction

We retain data for as long as necessary to provide products and services to you and others, as long as we are legally required to do so. We may also keep a record of correspondence with you (for example, if you have filed a complaint) for as long as necessary to protect ourselves against a legal claim.

11. Rights of the persons concerned

You have certain rights regarding your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the right to erase, restrict, or receive a machine-readable copy of your personal information. To the extent that the processing is based on your consent, you may withdraw your consent at any time.

If you wish to exercise any of your rights, please send your request by email here.

We will process all requests to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below.

You may also have the right to lodge a complaint with a data protection authority if you believe we have processed your personal information unlawfully or in violation of your rights. If you have such concerns, we ask that you contact us initially (using the contact details below) so that we can investigate and, hopefully, resolve your concerns.

12. For individuals located in Japan

If you reside in Japan, the articles based on the Personal Information Protection Act (“ APPI " as set forth below apply to you in addition to the disclosures set forth in the general sections of this Privacy Policy.

Joint use of personal information

We will jointly use your personal information as described below:

Personal information that is being used jointly: The personal information to be collected is as described in the section "Personal Information We Collect About You" above.
Range of common users: We and any member or brand within our group. Please refer to the following URL (www.callistoparis.com) for specific company names.
Purpose of use for joint users: To achieve the purposes of use described in the section "Use of your personal information" above.
The entity responsible for managing your personal information is: Callisto Paris

Acquisition of Personally Referable Information:

We may acquire referencing personal information obtained from other companies, such as advertising companies, research and analytics companies, media companies, database management companies and affiliates, as personal data by linking it to personal data we already possess and use it in accordance with the purposes described above.

Measures to Ensure Security Management:

If you would like further information on the security measures described in the "Security and Passwords" section, please contact us by sending an email to customer service at contact@callistoparis.com

13. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

14. Contact

Questions, comments or requests regarding this privacy policy are welcome and should be sent by email:

contact@callistoparis.com